Shopping

WHAT IS THE STATUS OF MY ORDER?  

To check your order status, click on Track Order tab on our website, or email our customer service department at contact@myxrplus.com  

WHEN IS MY CREDIT CARD CHARGED?  

      Credit Card is charged after you place the order.

DO I NEED TO SETUP AN ACCOUNT TO PLACE AN ORDER?  

You do not need to set up an account to place an order.

CAN I MAKE CHANGES TO MY ORDER

Please contact our support team at contact@myxrplus.com immediately if you would like to make changes to your order.  

DO YOU STORE MY CREDIT CARD INFORMATION?  

      Your credit card information will not be stored.  

CAN'T FIND WHAT YOU'RE LOOKING FOR?  

Contact us at our 24*7 customer support chat representative, Monday through Sunday.  

Shipping, Returns & Warranty

WHAT IS YOUR SHIPPING POLICY?

We offer Free shipping via Express Delivery. Orders placed Mon-Fri by 1pm EST are typically shipped the same day. Typically you parcel is delivered within 7 days worldwide.

WHEN AND HOW WILL I RECEIVE MY SHIPMENT TRACKING INFORMATION?

We will email you the tracking information for your shipment once your order leaves our warehouse.

DO YOU SHIP INTERNATIONALLY?

We Provide FREE shipping worldwide

 HOW DO I INITIATE A REFUND?

To initiate any return, please write us at contact@myxrplus.com. Be sure to include your product’s serial number, Order ID and photos of defective or incorrect product. 

WHAT IS YOUR RETURN POLICY?

1. If you received a defective or incorrect item we will replace it as fast as possible.

2. Please report the issue to us via email at contact@myxrplus.com and make sure to provide photo evidence along with valid order Id, phone number and shipping address. We 100% guarantee a replacement to any customer who receives an incorrect or defective product. These issues, however, have to be reported 2 days upon receiving the product, so please make sure to check your product for defects as soon as it arrives!

3. Ship the defective or incorrect product to our manufacturing unit. Address of our manufacturing unit will be provided to you by our representative, however we will also refund you the shipping amount. For this you need to send us the photo/screenshot of shipment receipt along with tracking number at contact@myxrplus.com.

4. MYXR+ does not accept returns or exchanges of MYXR+ products purchased from other retailers. Furthermore, we do not accept returns or deliveries without a valid returns authorization from our customer service desk at contact@myxrplus.com.


Note:- Our representative will provide you more details on mode of shipping to return the product


By using our website and placing an order, you agree to our Terms of Service, Privacy Policy and Return & Refund Policy.

HOW LONG DOES THE REFUND PROCESS TAKES?

Once we receive the defective or incorrect product from you, our technical team will verify the product for valid defects, if the defect is approved then refund is paid within 5 business days of our receiving and approving your returned item. Refunds are in the form of original payment. We do not refund overnight shipping or gift wrapping charges.

WHAT IS MY PRODUCT WARRANTY POLICY?

We guarantee our products against defects in materials or workmanship for a period of one year from the date of original purchase on our website or from an authorized MYXR+ retailer or reseller. If you believe your product is defective within the warranty period, please contact us at contact@myxrplus.com. Please include your product’s serial number, proof of purchase, telephone number or email id and full shipping address in your message to us. Once your warranty is verified, you will be issued a return authorization and instructions for a return shipment. Please read our Warranty Policy for more details and exceptions.